Subject: New Reply Received - RPM classes - repeating
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 27 Apr 2020 16:22:22 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RPM classes - repeating  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt">Hi Olesia</span>
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<span style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt">It's </span>
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<span style="text-decoration: underline; text-decoration: underline"><b><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt">[email-masked]</span></a></b></span>
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<span style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0)">Regards</span>
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<span style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0)">Saloni</span>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, 27 April 2020 4:01 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RPM classes - repeating
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<div dir="ltr">Hi Saloni,</div>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">If you need help with the Les Mills Virtual app, please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked])<br>
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You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br>
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You can also find your username in the Virtual App. Please follow the steps below.<br>
1.Unlock the padlock to the top right of the App<br>
2.Navigate to SETTINGS<br>
3. The username is to the left under 'Account'</div>
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<div dir="ltr">We are looking forward to hearing from you.<br>
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Best Regards,<br>
Olesia</div>
<div dir="ltr">Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3513&amp;data=02%7C01%7C%7Cfb35b989761f402f49d308d7eac44393%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637236000979336277&amp;sdata=Ni8pZeh%2Fg7FyGAneUPSYHIgWisEI2Il%2Bs5MT%2FcrNM2Y%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3513</a>
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<blockquote class="x_freshdesk_quote">On Tue, 28 Apr at 4:08 AM <span class="x_separator">
, Saloni Kantaria &lt;[email-masked]&gt; wrote:
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Hi Les Mills</div>
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Its Reform Cycling &amp; Strength Studio in Kenya. Currently b/c of COVID 19 we're offering LM virtual classes at the studio. Unfortunately clients doing RPM are saying they are taking same classes. We downloaded most current classes for Feb 2020 and on scheduler
 I select random and expect it will become all the RPM classes we've downloaded but it keeps recirculating 8 classes only. Can you let me know what to do as clients are complaining to us now! </div>
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Thanks</div>
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Saloni </div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3513