Subject: Ticket re-opened - [#3513] RPM classes - repeating
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 27 Apr 2020 16:22:23 +0000

Hi Pritish Nandi,  Ticket “#3513 – RPM classes - repeating” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3513 to view the ticket.  Ticket comment   
Hi Olesia

 

It's 
 
[email-masked]

 

 
Regards

 

Saloni

 

 

  

 From: Les Mills International <[email-masked]> 
Sent: Monday, 27 April 2020 4:01 PM 
To: [email-masked] <[email-masked]> 
Cc: [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Re: RPM classes - repeating

 

 Hi Saloni, 
 ​ 
 
 Thank you for reaching out to us. 
 ​ 
 If you need help with the Les Mills Virtual app, please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked]) 
 
You may check it directly via your Virtual Scheduler under 'Settings' > 'Club Preferences'. 
 
You can also find your username in the Virtual App. Please follow the steps below. 
1.Unlock the padlock to the top right of the App 
2.Navigate to SETTINGS 
3. The username is to the left under 'Account' 
 ​ 
 We are looking forward to hearing from you. 
 
Best Regards, 
Olesia 
 Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3513

 

 
 
 On Tue, 28 Apr at 4:08 AM 
, Saloni Kantaria <[email-masked]> wrote:
 
Hi Les Mills 

 
 
Its Reform Cycling & Strength Studio in Kenya. Currently b/c of COVID 19 we're offering LM virtual classes at the studio. Unfortunately clients doing RPM are saying they are taking same classes. We downloaded most current classes for Feb 2020 and on scheduler
 I select random and expect it will become all the RPM classes we've downloaded but it keeps recirculating 8 classes only. Can you let me know what to do as clients are complaining to us now!  

 
 
Thanks 

 
 
Saloni