Subject: Arabic Language Test - Osaid Makhalfih
From: Osaid Makhalfih <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Apr 2020 17:22:56 -0400

| | Foreign Language Screening Test

Name | Osaid Makhalfih    /  (09) 2532269    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would begin by saying "sorry for the lateness of your order because of the traffic of other orders,
hold on please",
I would tell him to hold on for a moment on the phone,
and then I will check up with the delivery man to see where he is at the moment,
and how much time it will take him to deliver for the new place, according to the time he gives me,
here I will say "sir, your order might take around 15 to 20 mins to be delivered,
and sorry for the lateness for reasons beyond our control".

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I graduated from Al-Quds Open University,
in the major of Computer Information Systems(CIS) under a GPA Of 73.5,

I worked in Reach for Paltel Section for 8 - 9 months in the customer service field,

I worked also in a mushroom facility in sebastiya as a Supervisor,

as for me I most likely tend to deal with things the way I have learnt from my Teacher's in the university in three words: Defrag, Organise, Orient.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good Customer Service: the ability to deal with the worst case scenarios, and the main goal is to serve the customer.

Great Customer Service:is your attitude and how well you can manage to flip the customers anger into appreciation.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I have the ability, the experience and the knowledge that qualify me to this job,
I have proven my ability to commit a full time job in my previous job in the company, and I still can show a full commitment to this job,
and I have the language skills that make me fit perfectly to this job.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I've never been into much places in my life,
but there is this city that I can't imagine myself forgetting it,
which is Nablus, this city is my favorite so far,
the reason for that is "Ku'nafa" my favorite meal,
it's like the only invention that humanity done good by creating it,
and if I'm going to talk about the terrains of the city,
then Mount Gerizim is where I go and observe the Samaritan community settled there,
The Samaritans also maintain the oldest language on the planet, Ancient Hebrew, and keep it alive.
The views from the mountain are wonderful, and the Samaritan museum is very informative.

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