Subject: Arabic Language Test - Hamzah Alghassani
From: Hamzah Alghassani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Apr 2020 00:56:54 -0400

| | Foreign Language Screening Test

Name | Hamzah Alghassani     /  (+91) 8427403139    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I'd first call the home delivery person to rectify the address. next I will call the customer confessing about the mistake happened and convey him sincere apologies, i will offer the customer a free delivery for the existing order and a coupon code for his next order.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is hamzah Alghassani  from  Yemen  and I'm  24 years old . I'm in finall year of study in Punjab study mechatronics . As professional I can be as a group leader and can handle  anything came up with patience and I have some experience  of business because  I have work with my dad for one year before  I came to India.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | في خدمة العملاء الجيدة ، ربما تكون بالكاد تحافظ على رضاء عملائك ، خدمة العملاء الرائعة تتخطى توقعات العملاء.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

اعمل تحت الضغط
جيد في مهارات التواصل
سرعة البديهه
مهارات تحليلية
مرن في حياتي
إدارة الوقت
ادارة الاجهاد
ردفعل سريع

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

في عام 2015سافرت إلى كيب تاون في جنوب افريقيا  لكي أتعلم اللغه الانجليزيه  لمده ثلاثه اشهر   ولاكن  عندما وصلت إلى كيب تاون كانت نفسي تروادني  ان ارجع في اول مره اسافر من غير والدي ولاكن الحمد لله توقفت في السفر إلى
كيب تاون ومكثت فيها لمده سنه طبعأ اتعلمت اللغه في سته أشهر وفي السته الأشهر الأخيرة صرت اخرج واتعرف على المناطق والمدن في جنوب افريقيا واتعلمت  الكثر  مثل كيف تكسب الأصدقاء وتؤثر في قلوبهم وحسن الكلام تعرفت على ناس من بعض دوال العالم مثل ألمانيا وسويسرا  والبرازيل  ....
. بالنسبه لي كانت افضل مدينه هي كيب تاون واتعلمت مهنا الكثير وكانت تجربه روعوه.

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