Subject: Arabic Language Test - Ibrahim Alaodaly
From: Ibrahim Alaodaly <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Apr 2020 18:30:14 -0400

| | Foreign Language Screening Test

Name | Ibrahim Alaodaly    /  (+91) 8247841724    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First thing i will apologize to him and i will make him satisfied by giving him  discount code for one  month and if he wands to cancel the order he can cancel and his money will get back to his account if he paid online and  tell him this mistake will not happen again
and i will ask him if he satisfied with that offer that i gave him and apologize to him again and if he get any  problems He can contact with customer service and for any query or something else.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Ibrahim Saleh Abdullah Alaodaly,i am from Yemen, living in Jaipur Rajasthan, I’m 23 years old , and iam single,  i have completed Mechanical Engineering in Jaipur India last year i and i studied Heating Ventilation Air Conditioning  course and i can speak Arabic and English
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | خدمه العملاء الرائعة تتمثل بمعامله الزبون بطريقة مهذبه وتشمل استقبال كل اتصالات ورسائل الزبون في وقت سريع  وتكون على مدار ٢٤ ساعة وحل جميع المشاكل التي تتعلق با الزبون اما خدمة العملاء الجيده لا يوجد فرق كبير وانما يكون هناك تأخير في استقبل الاتصالات او الرسائل والتأخير في حل المشاكل لا غير

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

١/ استطيع ان اتعامل مع الزبون بطريقة جميله و مهذبه

٢/ استطيع ان اجد حل لجميع المشاكل التي يواجهها الزبون

٣/لي القدرة على ارضاء الزبون اذا حصلت مشاكل

٤/تقبل اي كلام او تصرف من الزبون و محاولة  ارضائه

٥/ استطيع ان استقبل الاتصالات والرسائل والرد عليها في اسرع وقت

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | مدينة حيدر اباد الهنديه خامس أكبر مدينة في الهند، وعاصمة ولاية أندرا براديش، تجمع بين الفن المعماري ‏القديم وجمال المدنية الحديثة، وتمزج بين الماضي والحاضر. تعايشت فيها ثقافات وتقاليد متعددة

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