Subject: Arabic Language Test - Md Saquib Anwer
From: Md Saquib Anwer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Apr 2020 07:36:43 +0000

| | Foreign Language Screening Test

Name | Md Saquib Anwer    /  (91) 6205472239    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all I will apologies and check, is there any other Pizza better than first order in same amount I will offer it and other things that if there any other discount which is under my capable I should also offer it for the guest for attrection to our products and future orders.
In this situation may be guests are too angry or talk playitly asking about their order, in both situation the agent should handle the case very wisely, in first situation I will do everything which is written in the first colum apart from that the other guest I will have to talk to him also very playitly, having taken fresh order and I will get delivered as soon as possible.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I would like to say that I have completed my graduation from Patna University and Advance Diploma in Modern Arabic language and Transaction from Jamia Millaia Islamia Delhi, while studying I faced a different kind of challenges but having taken target I completed it, from my schooling I would like to be a translator in foreign language( Arabic)  fortunately after completing my course in 2019 suddenly I got a job as I like it was call centre for international process with OYO in outbound and outbound calling campaign but I was hired for selling and I enjoyed in this campaign talking with Arabian persons I worked with Aegis till 7 months.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

According me, when a agent makes his guest happy and satisfied talking to him or her it is great customer service otherwise just only transfer the information which released the guest without respecting it is good customer service.
To be a great customer service everyone shout respect each other and work as a family and solve matter also as a family and do work responsibility and be a punctual that we can expect that it is great customer service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1 when we follow the rules and regulations of the company that time we can be a right candidate for customer service.
2 Agent should be punctual and should be happy with the work.
3 Respect each other it is quite important for everyone.
4 Agent should work as a family member without quarrelling and other things and solve matter as a family solves.
5 improve our work and progress in process it is quite important for a Agent.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I will be too happy and proud to share my first international jurny, in 2013 fortunately I got a chance to travel with my parents to Saudi Arabia to pilgrimage the Holly Haj I was too excited about my language that there was spoken an Arabic and I was learning that language so I was that, I want to share just only a short story when we reached Jeddah Airport having reached there we started fresh in a big hall which was provided us from Saudi authority after spending one hour someone came from authority and started announcing to move and left the place but nobody was understanding their language and there were too worry for announcing more and more suddenly I heared the announce and understood the matter i tried to talk to them fase to fase they became very happy saying that brother help us in this matter and I announced in our mother language than all people moved and left the place after that they took other help regarding the all Indian people from me and they thanked to me in lefting the Jeddah Airport I also was very happy and I talked too much with Saudian People during spending 2 months.

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