Subject: Arabic Language Test - Ashif Rahman
From: Ashif Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Apr 2020 08:06:47 +0000

| | Foreign Language Screening Test

Name | Ashif Rahman     /  (609001) 9488315728/6383477373    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I convince the customer that mistake was made by me, I want apologise to you for my mistake, so I deliver the pizza without any cost, because in that time if I delivered pizza with cost in late time, the customer get bad impression on me , so hereafter the customer will not order the items in our shop, but if I ask apology and give the pizza without cost, the customer will can realise the situation and accept the apology, he can order again in our shop, we make customers retain by this way.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I completed B.A Arabic and Islamic Studies in crescent Institute of Science and Technology and also I completed B.B.A correspondence in Madras University.currently I am working in Abu Dhabi Islamic Bank as a Arabic Translator and Account opening, I know Arabic very well to speak to read and write, I have excellent communication skills in Arabic and English, I know Arabic and English Typing, Excel, etc,I will do my best in all kind of situations
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | The good and great customer service is similarly same but the difference is how they approach to the customer, Good customer service is do the duty correctly and perfectly and selling good quality products to the customers, but great customer service is do the duty in customer's satisfaction and selling good quality products and make a discount to impress the customers and also give some gifts for that, make a happy them to buy our products, and make a strong and long-term relationship with them.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | What makes me a right candidate for customer service job is my sincerity and commitment to delivery excellence. I should my work as a when I am a customer what would I expect, so I do my work what customer want, and also this is great opportunity to interact with different people.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I went to wayanad(kerala) five years back, that journey was my unforgettable moment,  that town is totally surrounded by tea estates, greeny forests and rivers I was stayed my relative house, near my relative house there was some neighbours they are very good character and they speak with us like a many years of relation and they make us friendly and family relation.

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