Subject: Arabic Language Test - Suhaib Ahmad
From: Suhaib Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Apr 2020 02:26:15 -0400

| | Foreign Language Screening Test

Name | Suhaib Ahmad
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Will say sorry for the fault.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am holding postgraduate degree in Arabic and have served with a foodstuff company dealing with customer directly.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Honesty and patience

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I never get angry
Problem handling etiquette
Service with smile
Integrity and authentic approach
Good understanding of services

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I left for hyderabad two years back to take part in an international seminar. I got the city and it's people with peace.the city was a clear scene of monument and cleaning.

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