Subject: Arabic Language Test - Shahrukh Shaikh
From: Shahrukh Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Apr 2020 02:15:09 -0400

| | Foreign Language Screening Test

Name | Shahrukh Shaikh
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

At first I'll apologize to him that I made some mistakes
And then I'll fix my fault
I'll notice customer's address correctly

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm pursuing BA in second Year From Jamia Millia Islamia New Delhi from Arabic Honours
I have worked in hospitals an an Interpreter and Translator for one Year

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | I have no idea about it

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I'm an honest person
I take my responsibility very well
I'm very punctual
I always try to learn from my mistake
I know how to behave with customers

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I have been to Lucknow it is a fantastic city that is called Nawabon Ka Shahar
And it's a historical city
There are some old buildings that make us happy having seen
It is one of the best cities of India

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