Subject: Re: LSM Joining Case Test - Abhay Prakash Pandey
From: Abhay Prakash Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Apr 2020 05:24:57 -0400

| | LSM Joining Case Test

Name | Abhay Prakash Pandey
E-mail | [email-masked]
Phone Number | (+91) 9651747766
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I chose this blurb because it provides the option to download the e-ticket immediately.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In the good customer service where you treat or greet customer queries in a normal way by keeping the policy and protocol of the company. After the end customer is happy and his expectations are met.

While in great customer service you helped the customer by going extra miles & exceeding your customer's expectations. In good customer service you treat a customer with sympathy while in great customer service empathy replaces sympathy.

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