Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 16 Apr 2020 13:40:08 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>Les Mills – this has not been resolved. I can still log in, but it won’t let me view any workout plans. I have a pass through 5/2.</span></div>
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>Kevin J. Williams</span></div>
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:#1B6AAB'>Law Office of Kevin J. Williams, PLLC</span></div>
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>844 W. Fourth St., Suite 201</span></div>
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>Winston-Salem, NC 27101</span></div>
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>Phone: (336)793-8459</span></div>
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>Fax: (336)792-4598</span></div>
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>E-mail:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>Website:
<a href="http://www.kevinjwilliamslaw.com/" rel="noreferrer">www.kevinjwilliamslaw.com</a></span></div>
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<i><span style='font-family:"Times New Roman",serif;color:black'>[CONFIDENTIALITY NOTICE: This message may contain confidential information protected by the attorney-client privilege and/or the attorney work product doctrine. If you receive
 this message in apparent error, please notify the sender by reply e-mail, delete the message, and refrain from any use, dissemination, distribution, or copying of same. Thank you.]</span></i><span style="color:black">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, April 16, 2020 2:49 AM<br>
<b>To:</b> Kevin Williams &lt;[email-masked]&gt;<br>
<b>Subject:</b> Ticket Resolved - Virtual App Support - Les Mills</div>
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<div><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Dear Kevin John Williams,<br>
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Our Support Rep has indicated that your ticket has been Resolved. <br>
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If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.<br>
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.<br>
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Sincerely,<br>
Les Mills InternationalSupport Team<br>
<a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3488" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3488</a></span></div>
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<div><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>How would you rate your overall satisfaction for the resolution provided by the agent?
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://lesmillsvirtualapp.freshdesk.com/support/custom_surveys/450eb53d1c2a256bbc8ec33f2891b5e7/extremely_happy/new" target="_blank" rel="noreferrer"><span style="text-decoration:none">Awesome</span></a>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://lesmillsvirtualapp.freshdesk.com/support/custom_surveys/450eb53d1c2a256bbc8ec33f2891b5e7/very_happy/new" target="_blank" rel="noreferrer"><span style="text-decoration:none">Pretty
 good</span></a> </span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://lesmillsvirtualapp.freshdesk.com/support/custom_surveys/450eb53d1c2a256bbc8ec33f2891b5e7/neutral/new" target="_blank" rel="noreferrer"><span style="text-decoration:none">So-so</span></a>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://lesmillsvirtualapp.freshdesk.com/support/custom_surveys/450eb53d1c2a256bbc8ec33f2891b5e7/very_unhappy/new" target="_blank" rel="noreferrer"><span style="text-decoration:none">Expected
 more</span></a> </span></div>
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<td width="14%" style="width:14.28%;border:none;border-right:solid white 1.5pt;background:#FCE3E0;padding:12.0pt 0in 12.0pt 0in">
<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://lesmillsvirtualapp.freshdesk.com/support/custom_surveys/450eb53d1c2a256bbc8ec33f2891b5e7/extremely_unhappy/new" target="_blank" rel="noreferrer"><span style="text-decoration:none">Terrible</span></a>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3488:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3488