Subject: Re: LSM Joining Case Test - MD NOOR NAWAZ
From: MD NOOR NAWAZ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Apr 2020 06:50:27 -0400

| | LSM Joining Case Test

Name | MD NOOR NAWAZ
E-mail | [email-masked]
Phone Number | (+91) 7742734419
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected this Blurb because customer's query has been answered to this blurb. Customer has asked for delivery to his hotel and same has been answered to this blurb.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me good customer service is where we only resolve customer's query.
Great customer service is where we empathize customer's concern and apologize to customer if it is required and then resolve the query.
According to me great customer service is where we always transparent with customer because transparency is a critical factor in building trust, satisfaction and love from our customers.

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