Subject: Arabic Language Test - Muaadh Murshed AlDubai
From: Muaadh Murshed AlDubai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 10:50:17 -0400

| | Foreign Language Screening Test

Name | Muaadh Murshed AlDubai
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

As a phone order executive I would tell him that " Sir I am sorry to tell you  there was an issue happened and the order have been misplaced and sent to another location due to that the order didn't come yet to your place. Sir I can assure that it will be next to ur door after ten minutes. " as a brand restaurant such a conditions are being solved like a coupon for discount or an offer so the next line will be like
"Dear sir there will be a message sent to your number holding a coupon number on it. You can use it next time as a discount of 10% thank you sir. "

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Analytical, committed and diligence.
I am an electrical and electronics engineer. I have worked as a director of marketing , translation services and  an export import.
good at communication and coordination.
Fast learner and I take  responsibilities seriously. I have taught myself English, basic computer languages like c, c++ and java and some electronics software programs.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | تعتمد على الوسيط الذي يتعامل معه الزبون . خدمه العملاء رفيعه المستوى تعتمد على توفير الراحه للزبون و محاولة جذب الزبون حتى يصبح زبون دائم . اما بالنسبه لخدمه العملاء العاديه قد تمتلك خدمات ضئيلة لذا قد تحتاج لكثير من العروض الترويجية ل جلب الزبون و نسبه ان يكون زبون دائم تعتمد على الخدمات المقدمه و كذلك على الوسيط بين الشركه و الزبون

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

اتحمل المسؤولية بشكل جاد
امتلك مهارات التواصل و التسيق بشكل جيد
كادح و استباقي
اعمل تحت الضغط
اتعلم بسرعه

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

ذهبت قبل فتره ليست بالبعيده الى عاصمه الدوله الهنديه دلهي . كانت تلك الفتره التي ذهبت بها الى هناك تصادف احتفال راس السنه الميلاديه. كنت  قد اتفقت انا و اصدقاء الذين أتوا من مدن هنديه اخرى ان نلتقي بوسط العاصمه للاحتفال و زياره الاماكن الأثرية والتاريخية .و لقد قمنا في زياره عده اماكن سياحيه اخرى منها المعابد و المتاحف و المراكز التجارية .
بالنسبه لي العاصمه الهنديه دلهي تعتبر وجهه اسبوعيه او شهريه و ذلك بحكم التقارب بين مدينتي و العاصمه و ذلك لان السفاره التابعة لبلدي الا وهي السفارة اليمنية تتواجد في العاصمه و كذلك مكاتب الخارجيه الاستيراد و التصدير و ما الى ذلك.

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