Subject: Arabic Language Test - Ibrahim Abu jame
From: Ibrahim Abu jame <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 07:52:50 -0400

| | Foreign Language Screening Test

Name | Ibrahim Abu jame
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I apologize to the customer and inform him that it was a mistake and tell him we will fix it as soon as possible call back to the delivery man and tell him what happened and give the right address

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My background is pretty simple I studied Management Information System at Palestine University in Gaza. I have experience in customer service and answering phone calls.
My personality is very open I’m a social person and I love helping the people I love.
My hobbies I like playing football and going to the gym.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good - The employee helps the customer but the customer doesn’t come back again
Great - the customer is satisfied and comes back

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I always come on time and I like coming early so I can prepare my computer, I’m really professional in my job I don’t like having any mistakes

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I traveled to Jordan for some work and it’s very nice it’s very similar to Palestine.
I also have went to Egypt such a nice country the people there are very simple and kind.

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