Subject: Re: LSM Joining Case Test - Alok S
From: Alok S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 07:17:07 -0400

| | LSM Joining Case Test

Name | Alok S
E-mail | [email-masked]
Phone Number | (91) 7012771855
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Basically, the mail started pleasantly as we are happy to.. .
Then, its clearly asked to verify the address by double clicking. Also, it has clearly mentioned an information that tickets will bre recieved close to event dates.
I would have added one more thing that has been mentioned in another blurb that, if the address given is the office or hotel address, customer should have informed to expect a delivery in certain cases.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service is just resolving a customer requirement but great service is resolving as well as praising the customer and giving an clarity on how to go on with the solution.
Good service can be a simple response but great service is making the customer happy and comfortable with our way of response.

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