Subject: New Reply Received - Virtual Cycling
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 15 Apr 2020 10:30:33 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual Cycling  Ticket comment <div>Hi i am using this system without customers at the minute. Is there a way to take off all classes in the scheduler without deleting them? I just want to play a class when i want if possible?</div>
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<div>Thanks</div>
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<div>Stu<br><br>
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<div>On Friday, 27 December 2019, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Gareth,</div>
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<div dir="ltr">Hope you are having amazing holidays. </div>
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<div dir="ltr">We are just following up with you regarding recent issues. We have checked our back end data for the past 7 days and it seems the Virtual classes are playing fine without any errors. Your issue is resolved and we are very glad about this.</div>
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<div dir="ltr">We will close this ticket for now. Please let us know if you will need further assistance. </div>
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<div dir="ltr">Warm Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/2988" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.<wbr></wbr>freshdesk.com/helpdesk/<wbr></wbr>tickets/2988</a>
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              On
              Tue, 24 Dec at  1:53 AM
              <span>,  Davie Riches &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">driches@activenorthumberland.<wbr></wbr>org.uk</a>&gt;  wrote:
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<div class="gmail_default" style="font-family:comic sans ms,sans-serif">Hi Stu/Gareth,</div>
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<div class="gmail_default" style="font-family:comic sans ms,sans-serif">A guy was here Friday morning who originally installed the system we have in our Virtual Cycling Studio. He has drawn the AV setup diagram and believes the fault is a network fault. The tablet is not communicating with the projector screen so I does not rise or fall automatically.</div>
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<div class="gmail_default" style="font-family:comic sans ms,sans-serif">Stu you have his details can you chase him for this info please?</div>
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<div class="gmail_default" style="font-family:comic sans ms,sans-serif">Thanks</div>
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<div class="gmail_default" style="font-family:comic sans ms,sans-serif">Davie</div>
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<div style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="white-space:pre-wrap"><b>Davie Riches</b></span></div>
<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">Duty Manager | Active Northumberland</span></div>
<br><div style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="white-space:pre-wrap">Ashington Leisure Centre</span></div>
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<br><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Tel. 01670 622140 | 01670 622130</span></div></font><font><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Email. <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">driches@activenorthumberland.<wbr></wbr>org.uk</a></span></div>
<br><a href="http://www.activenorthumberland.org.uk/Home.aspx" rel="noreferrer" target="_blank"><span style="color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Website</span></a><span style="background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> | </span><a href="https://www.facebook.com/ActiveNland/" rel="noreferrer" target="_blank"><span style="color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Facebook</span></a><span style="background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> | </span><span style="color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><a href="http://twitter.com/activenland" rel="noreferrer" target="_blank">Twitter</a></span></font></span></div>
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<div>On Sun, 22 Dec 2019 at 12:43, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">support@lesmillsvirtualapp.<wbr></wbr>freshdesk.com</a>&gt; wrote:<br>
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<div dir="ltr">Hi Gareth/Stu,</div>
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<div dir="ltr">Just wanted to follow up with you regarding the issues you have reported with Virtual.</div>
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<div dir="ltr">Unfortunately we have not received the requested details from you to troubleshoot the Virtual Playback issue further. </div>
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<div dir="ltr">We would request you to please help us with the requested AV Setup diagram at earliest so that we can diagnose the issue better and help you resolve it as soon as possible.</div>
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<div dir="ltr">We will close this ticket in another 48 hours if you need assistance with anything else. </div>
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<div dir="ltr">Warm Regards,<br>Pritish<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/2988" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.<wbr></wbr>freshdesk.com/helpdesk/<wbr></wbr>tickets/2988</a>
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              On
              Fri, 20 Dec at  4:21 AM
              <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">support@lesmillsvirtualapp.<wbr></wbr>freshdesk.com</a>&gt;  wrote:
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<div dir="ltr">Hi Gareth,</div>
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<div dir="ltr">Hope you are doing great!</div>
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<div dir="ltr">I was just following up with you to see if you got a chance to get the AV setup diagram for us to review and help you out with the Virtual Issues. </div>
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<div dir="ltr">I have tried calling you on your mobile phone (07545 318690) as well however, unable to get hold of you. If you want you can call us back on +44 208 0892 105 24/7.</div>
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<div dir="ltr">Looking forward to hear back from you soon. </div>
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<div dir="ltr">Warm Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App</div>
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<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/2988" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.<wbr></wbr>freshdesk.com/helpdesk/<wbr></wbr>tickets/2988</a>
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              On
              Sun, 15 Dec at 10:51 PM
              <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">support@lesmillsvirtualapp.<wbr></wbr>freshdesk.com</a>&gt;  wrote:
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<div dir="ltr">Hi Gareth,</div>
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<div dir="ltr">We are following up with you. We would like to remind you that using all of the devices we specifically recommend in your setup for Les Mills Virtual guarantees trouble-free classes playback.</div>
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<div dir="ltr">If you don’t have the opportunity to send us a diagram of your installation, then just take a picture of the equipment connected and send it to us. The purpose for which we ask you to send us an audio-video diagram is to check whether all devices are in place.</div>
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<div dir="ltr">Thank you for your understanding and cooperation with us. We look forward to hearing from you.</div>
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<div dir="ltr">Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/2988" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.<wbr></wbr>freshdesk.com/helpdesk/<wbr></wbr>tickets/2988</a>
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<span></span><span><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style='font-size:14pt;font-family:"Open Sans";font-weight:700;vertical-align:baseline;white-space:pre-wrap'>Stu Ingram</span></div>
<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style='font-size:14pt;font-family:"Open Sans";background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap'>Duty Manager | Active Northumberland</span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/2988