Subject: Arabic Language Test - Mohammed Masri
From: Mohammed Masri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 05:24:12 -0400

| | Foreign Language Screening Test

Name | Mohammed Masri
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this case, I will not hesitate to tell the customer and tell him the truth.
I believe that customer confidentiality are the first ways to gain and customer confidence.
Do not forget to deal with the customer in a polite manner.
Taking into consideration an explanation that the customer’s request is one of our priorities and that he is a distinguished customer with us and cannot be neglected a ton as a result of the work pressure sometimes there are mistakes.
Also, there is no objection to providing a symbolic gift to the customer as a compensation for the error as a full price discount .
I will not find a better honesty way to deal with critical matters.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Mohammed Masri a civil engineer graduated from An Najah National university American bored ABIT system .
I created two development projects, the first as an educational online platform, and the other as a website for commercial exchange and purchase.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

A good customer care employee is the one who serves customers according to what is stipulated in the company's laws and what has been taught to do it to the fullest.
The great customer care employee is the one who adds to this service speed in performance and idealism in ethics and reflects the ethics of the high customer service employee and his collective spirit.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Excellent English
High level of knowledge
I have never had any problems in the company and I always try to solve problems by relying on themselves and quietly
I always look forward to developing the best and most useful methods used
I have a spirit of cooperation and always give the public interest over the private

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I will not find better than my country Palestine to talk about.
When you talk about Palestine, you talk about a mixture of religions, races, cultures, and the diversity of the beautiful climate.
In Palestine you find the Jew, Muslim and  the Christian, it is the stronghold of the divine religions.
Do not be surprised if you find the Negro, the Franks, and the Arab under one roof.
Also, Palestine is distinguished by its mild, hot climate, dry summers, and mild, rainy winters.
Also, Palestine is distinguished by its mild, hot climate, dry summers, and mild, rainy winters.
And do not forget its important strategic location that binds three continents together, and it is one of the few countries that contain a foal, lake and sea at the same time.
Unfortunately, all these characteristics made it the greed of many foreign country and went through many occupations and colonialism, the last of which is the Israeli occupation.
We hope all the peace and absolute freedom for Palestine and the Palestinian people .

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