Subject: Arabic Language Test - Sabeeh Masri
From: Sabeeh Masri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 19:52:01 -0400

| | Foreign Language Screening Test

Name | Sabeeh Masri
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will call the maneger of the resturent and tell him that im entered the adress of the customer ,and tell the customer im sorry i will change the offer to your sitution as soon as no more than 10 minutes

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Sabeeh Z Masri
Im graduated from An-Najah National university as a civil engineer 2 years ago ,I worked as a civil engineer for 1 year in alfayed company and im working in reach company from jun-Jun-2019
I hope to take master degree and going outside these countary as soon as .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good. It is the service that ranges between 80% to 90% Quality
Great. It is the service that ranges between 90% to 100% Quality

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Giving sufficient and complete information
Honesty
Confidence
Deal professionally
Refer to my information continuously

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Im traveling to london 2 years ago
As a tourism, watched the clean roads, rivers, beautiful birds, cultural building, museums and it's great and high mountain.
She saw European development and different cultures eating and drinking
And how to deal with people in Europe in general and Britain in particular
It is the only country that has not been occupied since eternity .
And its an tourisum countery that i saw different people from all parts in the world .

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