Subject: Arabic Language Test - Manar Nubani
From: Manar Nubani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 21:40:16 +0000

| | Foreign Language Screening Test

Name | Manar Nubani
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Apologize to the customer and calm him down
, And work to solve his problem as quickly as possible

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Manar nubani, I was born in ramallah. I am from Mazari  alnubani and I am 24 years old. I am a studied journalism at the Birzeit university.
‏In my free time, I watch TV and reading book. And I also go to the garden a lot . I love shopping for clothes every weekend.
I can use computer as (word- excel…) very well and I can use it at work.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service, The employee answers all customer inquiries well, In addition to answering all complaints.
Excellent customer service, The employee should be able to serve customer service in more than one field.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

communication skills
Ability to solve problems
Patient
Good listener
The ability to absorb variables at work

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I and my best friend went to Paris last summer. the trip was very nice. we stayed there for one week.I had fun and I enjoyed my time with my best friend. the weather there was so nice and it was raining many days. people there are so kind and respectful. I like the food the food there and I also like the people. we went to many places and we had time to discover the nature there. Every member of my best friend had a good time. I wish I can go there again next summer

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