Subject: Arabic Language Test - Lamees Qaswal
From: Lamees Qaswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 17:26:05 -0400

| | Foreign Language Screening Test

Name | Lamees Qaswal
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I apologize to the customer and inform him that it was a mistake and tell him we will fix it as soon as possible call back to the delivery man and tell him what happened and give the right address

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My background is pretty simple I studied Islamic economy in Alnajah university. This is my first job in reach I have experience in customer service and answering phone calls.
My personality is very open I’m a social person I also feel like sometimes I’m sensitive but I love helping everyone

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good - The employee helps the customer but the customer doesn’t come back again
Great - the customer is satisfied and comes back

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I always come on time and I like coming early so I can prepare my computer, I’m really professional in my job I don’t like having any mistakes
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I went to Jerusalem and I saw the ocean it is beautiful and I love traveling I would love to ride an airplane one day and go to turkey

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