Subject: Arabic Language Test - Iman Abdulhaq
From: Iman Abdulhaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 21:17:24 +0000

| | Foreign Language Screening Test

Name | Iman Abdulhaq
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I apologize to the customer and explain to him that there is a process of development on the system. Then I submit an urgent urgent request to the administration in order to provide the customer with his request as soon as possible

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Personal
My name is Iman Abdel Haq and I am 24 years old and I have qualities and skills including the ability to persuade and influence others and love to help others and work in a team spirit and cooperation and effective communication and communication skills such as listening and listening

Professional
Working with Reach Communications and training company in many institutions, which is the International Relief Fund, was field training in kindergarten and the home of the elderly and training in the Social Affairs Center and also in the Center for Community Resource Development for youth

Educational
She studied Social Science and Social Work at the Faculty of Economics and Social Sciences at An-Najah National University

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

As for good service, where I provide the service to the customer in a normal way and I am not strictly sensitive to the subject of the call time; and I provide the answer to the customer's inquiry in colloquial and
classical language. As for

great service Where I provide the service to the customer in the fullest manner and take into account the duration of the call, take care of the silence periods during the call and speak tactfully and in a classical language; and I promote the distinctive offers to the customer

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I consider myself an ideal candidate for a customer service job; 1- I respect and strictly adhere to work schedules; in terms of coming to and leaving the company; adhering to breaks periods and making sure to attend training sessions; and obeying orders from supervisors and management

2- Preserving the property of the company that I use, such as a computer, and everything related to it, such as headphones, mouse, keyboard, and headphones, and I take care of it and keep it in its own places

3- I provide the best service to the customer during the call as I have an excellent amount of information about the work; and I make sure the customer is satisfied with my performance and I answer all his inquiries tactfully

4-  i Make sure that the duration of the call is within the required limit without exceeding that limit or shortening it; during the call, there will be no more silent periods than the required limit

5- I have effective communication and communication skills such as good listening, customer respect and tactful speaking The ability to persuade I do not seek help from technical support except when necessary

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | We went to Sebastia and we visited the municipality and got acquainted with the departments in the municipality and the tasks of each department in the municipality. Food and exchange of cultural experiences

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