Subject: Arabic Language Test - Saja Abu Qare'
From: Saja Abu Qare' <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 20:48:00 +0000

| | Foreign Language Screening Test

Name | Saja Abu Qare'
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this situation i would apologise first to the costumer by saying (we're very sorry for the delay sir. there has been a mistake in the address. The delivery man will be in front of your door in 10 mins and we are gladly giving you 20 percent off on the pizza as an apology for the inconvenience)

Or give him the pizza for free, or a gift with it as an apology.
Also trying to calm the costumer down and absorb his anger. I would put my self in his shoes to understand better and please him.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm a 23 year old girl who loves to learn new things mostly, such as languages (Turkish and español),ready to travel in orderto learn, would love to travel and explore the world and cultures, loves nature, social and out going person but not in an annoying way, loves to have fun, and loves to help other people with an open heart.

I'm an English literature with a minor in translation graduate (class of 2018) with an average of 72.2 (doesn't reflect that I'm not fluent in English).

Professionally, if i love my job i would do great. Time oriented, love to learn new things. Work well in a team.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

1. A good customer service is following the protocol exactly as it is, a great customer service is getting out of comfort zone to please the customer.
2. A good customer service is looking at the customer from his/her (agent) perspective. A great customer service is looking at the customer from his (client) perspective (putting yourself in his shoe)
3. A great customer service is understanding then speaking.
4 a great customer service is putting oneself at the same level as the customer.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. I have experience in talking to customers on phone as I'm already working as a customer service agent.
2. I'm a good listener.
3. I'm a social person.
4. I'm a talkative person.
5. I love to please people. (Make people happy as much as i can).

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I haven't been to many places in my life, the farthest city i went to was Amman. I didn't go anywhere but the city to be honest, there's nothing much to say about it, i only visited the family there. It was many years ago. I remember that we went to a water park, and another place that's called (Hmamat ma'en), it was filled with waterfalls and hot water that is said to heal some things but it's just hot water nothing new, but i loved to see that part of Amman, i somehow felt safe there but i didn't know the reason. And i felt happy there because all of my dad's family lives there. It was good and i would love to go back.

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