Subject: Arabic Language Test - Ikhlas Abusalem
From: Ikhlas Abusalem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 16:05:02 -0400

| | Foreign Language Screening Test

Name | Ikhlas Abusalem
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First, the person will be apologized for a certain error that has not been made

Second, we either offer him a discount or try to persuade with a gift on the order

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is ikhlas ;I am 22 years old
I live in aluban algarbi

I have  Accomplished a Bachelor's degree from Al-Quds Open University inComputer Information Systems .
Summer 2015:  I have  Accomplished high school degree (tawjihi)   from
Aboud Secondary School for Boys , with record ( 79.4 %) Scientific section.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

القدرة على العمل ضمن الفريق
يكون لديك مهارات التواصل مع الآخرين
إدارة الوقت
التحمل الضغط عند العمل تحت اي ظرف
مهارات القائد

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

العمل ضمن الفريق
القدرة على التواصل
إدارة الوقت
تحمل ضغط العمل
مهارات قائد

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

المدينة زرتها وحبيتها ورح ضل حبها
القدس الصمود
الآثار القديمة
السوق الجميل
والشوارع
والصلاة فيها راحة وطمأنينة وامان
اغلى للقلب
مدينة الشهداء
عانت من الإحتلال الكثير.

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