Subject: Arabic Language Test - hasan hamdallah
From: hasan hamdallah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 19:39:05 +0000

| | Foreign Language Screening Test

Name | hasan hamdallah
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | thank you sir for waiting, after checking the system i found that you are right, your order is not delivered yet, i am sorry sir for that but i have to tell you that unfortunately i realized that your address was entered incorrectly by mistake,i am so sorry for this mistake sir, i would like to re-enter your specific address very carefully  this time to avoid any delay in your order,  and please accept my apology for this mistake which will not repeated again.sorry again sir and thank you very much for your patience.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

i did my bachelor study in mechanical engineering at NUST university at pakistan,  it was very good experience.
now im doing master degree at birzeit university in international studies.
at the same time, i am working at al-istiqlal university at jericho, my job is to coordinate with the British support team and gives with them leadership courses to the student.
i am friendly, hard worker, self-motivated, talented, and likes team work.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

good customer service keep customers satisfied from the service you gives by giving good quality.
but great customer service keeps them satisfied and loyal to your company, by giving the perfect quality at the lowest time.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

first of all is, i like customer service job, which keeps me motivated all the time.
secondly, im very patient, this quality makes me stay with customer until he is satisfied.
third , smiling all the time which is important to make customer very happy from me and from my service.
friendly, deals with customer like friend more than normal customer.
hard worker, so i can give service to more customers.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

in summer 2017, i decided to visit Ukraine to attend my cousins graduation party and spend some time with him before travelling back to jordan. so i prepared myself and bought the ticket when i got the visa and went there.
i reached kief airport which was small but very beautiful and well organized, i took me some time to finish my papers as it was the first time to enter ukraine, but the officers showed me good respect and treatment, at this moment i felt that it will be a very nice trip because of the behavior of people.
i found my cousin waiting me outside the airport, after putting the luggage in his car, we stared our journey to kharkov where he lives and studys.
it took us five hours driving on the road, where the forest trees can be seen all the time on your sides, it was very nice view which i have not seen any where else.
we started rooming along kharkov directly after reaching it, because from my point, no need to rest and waste my time sleeping, so he stared showing me the area he is living in, and telling me how to move around alone in case if i went out without him, i saw the underground metro which can be used to travel around the city very easily and comfortably.
on the second day, we went to korkova park by teleferik so i can see the upper view of the park, which was a fabulous view, when we arrived at the park, i went through a state of amazement at the great beauty of nature and the beauty of girls as well, so it is known that they are on the list of the most beautiful beauties of europe.
on the third day, we start getting ready from the early morning to attend his graduation, we reached his university where i saw the buildings are old fashioned and amazing designs, it was very nice moments also when you see the happiness on student faces and there families.
we spent first week on kharkov, then we traveled to keiv, there is a main street, which is the first destination for tourists as he told me, there we saw a mixture of history and creativity,I saw buildings that tell a long period of the city’s history, words can not describe the beauty of that city.
after spending the second week over there, we went back home wishing to get the opportunity to visit that lovely country again.

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