Subject: Arabic Language Test - Majdoleen Naser
From: Majdoleen Naser <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 19:01:24 +0000

| | Foreign Language Screening Test

Name | Majdoleen Naser
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | If the mentioned situation happens, I will deal with it in a professional manner. First, I will apologize to the customer and explain that a mistake had occurred. Then, I will offer a delivery of the customer’s order free of charge to his/her house. If the customer agrees, I will ensure that the details of the address are entered accurately. I will assure the customer that the mistake was made unintentionally and that their satisfaction is our priority. Finally, I will ensure that the customer is satisfied with the customer service provided.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

‏I am 25 years old
‏Unmarried
‏ Bachelor's degree in Accounting
‏2018 I worked for 6 months in the Ministry of Justice

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

‏The difference
‏Dealing with the subscriber in good and gentle manner
‏Speed ​​in response
‏Good listening
‏Providing the service accurately and quickly

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

‏Because of commitment and seriousness
‏Sincerity at work
‏And work with dedication and accuracy
‏In addition to the desire for learning and lasting development

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Istanbul is a very good city to visit. People from around the world visit Istanbul during the summer. The city is a great destination for tourists. Istanbul has many huge building and great restaurants.

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