Subject: Arabic Language Test - Maisa Osta
From: Maisa Osta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 14:51:20 -0400

| | Foreign Language Screening Test

Name | Maisa Osta
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize from the costomer and i will   tell him l make it wrong and lwill inquire from him about the correct adress and lwill send the pizza to him as soon as .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Personal life is the course of an individuals life especially when viewed as the sum of personal  choices contributing to ones p
Personal identity.
intercultural and bilingual or multilingual educational programmes will be essential components of an educational system.
proessinal learning is an important aspect for every one.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | the main diffference is in the former you are probably only barely keeping your customers satisfied .while in the latter you are not only keeping them loyal .this is a very important distinction and one that many services providers do not always yet.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Im apatient person.
lcan handle work pressure.
l bear the customers nervousness.
adhere to business rules.
knowledge of english.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | l traveled to abu dhabi in UAE its abeautiful city .l visited al raha beach and a meseum and al Mina Mall .and lwent to the ski hall.lspent the most beautiful days .

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