Subject: Arabic Language Test - dana shaban
From: dana shaban <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 13:54:35 -0400

| | Foreign Language Screening Test

Name | dana shaban
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize to the customer، and work to give the customer something free

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have a good sense of humor on the personal side

She holds a Bachelor's degree at Al-Quds Open University

I work now at Reach Company to serve customers

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

The good is not 100% complete, the wonderful is empty from mistakes

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I didn't travel

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