Subject: Arabic Language Test - Haya Haqash
From: Haya Haqash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 17:47:35 +0000

| | Foreign Language Screening Test

Name | Haya Haqash
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I apologize from customer
And i give him the pizza for free

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name haya haya haqash 25years old
I graduated from an najah university  managment information system (MIS)
In 2016
Professional:working knowledge of microsoft

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

The great customer service skill is meeting the demands and reaching beyond the customer’s expectation total quality service  good customer service :do  better to serve as an excellent customer

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Work under pressure
Patient
Loyal to his work
Faster learner
Promptitude

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I didnot travel for any city or town
I hop travel after caved-19 end

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