Subject: Arabic Language Test - Israa Zagha
From: Israa Zagha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 13:24:08 -0400

| | Foreign Language Screening Test

Name | Israa Zagha
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I pologay from the customer and i will say i will send another one faster

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Personal : something intended for use by one person
Proffessional : having the qualities that you connect with trained and skilled people
Educational : the action or process of educating of being educated

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good : takes what it's given and makes something of it
Great : largely a matter of shaping a result when one us not presented to you

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I can work under pressure
I can bee tact and proffisional
I have an experience about markiting
The qbility to deal with computer

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Nablus is located in the north of the west bank , and there is aloths of tourist and religious place like the tomb of the Prophet Joseph.

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