Subject: Arabic Language Test - Somaia Zedan
From: Somaia Zedan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 12:42:13 -0400

| | Foreign Language Screening Test

Name | Somaia Zedan
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would apologize to the customer and tell him that there is a mistake and that I will make every thing right, and I will tell him to wait for my call.  call back to give the right adress.
Then I will call him back and tell him that his order will be arrived as soon as possible.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is somaia, I am 40 years old. I studied secretary (deplomea) in a college in Ramallah and now I am studying bacheolar degree in social service.( I am a graduate)
I worked before in Iqraa after school for 4 years
A secretary for a lawyer for 2 years
And now I work with reach

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

To have a great personality and good experience
To treat people nicely and respect others and make their convinience number one

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I have a strong personality and I have the ability to deal with others and to communicate effectively.  And the ability to handle pressure.
I can deal with different personalities of people.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I travelled to Jordan in 2015 in a visit to my relatives. We visited many cities and have a lot of fun. It was a beautiful country.

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