Subject: Arabic Language Test - Aaed Shaquora
From: Aaed Shaquora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 16:23:36 +0000

| | Foreign Language Screening Test

Name | Aaed Shaquora
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will tell him am so sorry and that I made an mistake and we will make It right for him so he doesn’t be upset and also I’ll try to make it up for him but a discount or a free pizza so we don’t lose him as a customer

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is aaed Shaqoura , am 23 years old I studied political science in Birzeit university, I’ve worked before at bravo costumer care and also in happy land as supervisor
And now am working at reach company for communications

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good Costumer service is that I give an customer what he needs nothing’s less nothing more
Great customer service is that I give the customer whatever he needs without any mistakes and I give him anything that I have to offer for him and I’ll make him happy I think as much as I can .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I can help the costumers with anything I have .
I can give him the good details about anything he asks for.
I can make him calm down .
I can help with the right time and give him his time to say whatever he needs to say .
And finally I can work with a lot of pressure.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I traveled to Cairo 7 years ago
It was good place to visit to be honest we had a good time  and I visited a lot of places in Cairo it was unforgettable. It would be just perfect to visit that place again .

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