Subject: New Reply Received -
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 14 Apr 2020 15:52:18 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.    Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Thank you som much, that what I thought as well =)</span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 14 April 2020 17:48<br>
<b>To:</b> Adam Gripenblom &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3487]</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to us. We apologize for the delayed response. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Unfortunately, we do not have the function by which you can delete a specific release. You can only select programmes that can be restricted to download in order to free up the
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Here is the link just in case you would like to know on how to restrict the programmes that are downloaded on the iPad</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000172640-how-do-i-restrict-the-programmes-that-are-downloaded-on-the-ipad-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000172640-how-do-i-restrict-the-programmes-that-are-downloaded-on-the-ipad-</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We will close this ticket for now. Please feel free to reach out to us if you have any other queries.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Regards, </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Nusan</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Customer Services<br>
Les Mills Virtual App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Ticket:
<a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3487" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3487</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Wed, 15 Apr at 2:06 AM
<span class="separator">, Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>Hi team,
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Quick question – the function to free up space on the ipad by removing programs that are not used in the studio – has there ever been a function where you can remove releases that you don’t want stored on the ipad?<br>
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When you select Select Programmes and mark them grey they are removed from the ipad – but it has ever been possible to remove specific releases right? For example have BODYPUMP but never schedule release 110 can I delete it from the ipad just that release and
 keep the rest BODYPUMP</span></div>
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<span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Les Mills Nordic AB |
</span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Communication Manager
</span><span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>|
</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a> |
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</span><span lang="en-SE" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Birger Jarlsgatan 57A</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'>,
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</span><b><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>LES MILLS </span></b><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| FOR A FITTER PLANET<br>
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</span><b><span lang="EN-US" style='font-size:5.0pt;font-family:"Arial",sans-serif;color:#FF3399'><br>
</span></b><b><span lang="EN" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>UNDEFEATED FOR 20 YEARS</span></b><span lang="en-SE" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'><br>
</span><span lang="EN" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>BODYCOMBAT® constantly reinvents, remaining the world's top martial
<br>
arts-inspired training program. The group effect motivates your members <br>
and delivers real results. Easy to implement and easy to teach, <br>
it's a knockout success from the first punch.</span><span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'><br>
</span><span lang="en-SE" style="font-size:12.0pt;font-family:MarkOT;color:black"><a href="https://contact.lesmills.com/nordic-bodycombat" rel="noreferrer"><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif'>Read more&gt;&gt;</span></a></span><span lang="en-SE" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3487