Subject: Re: LSM Joining Case Test - Raghav Madan
From: Raghav Madan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 09:41:26 -0400

| | LSM Joining Case Test

Name | Raghav Madan
E-mail | [email-masked]
Phone Number | (+91) 9899444041
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason for selecting blurb 4 is, it has all the answers to customer queries and future queries including "delivery at hotel?", "How to update address?", "Need someone to sing off", "tracking details", and all.

The only thing which I think is missing was opening and closing paragraph.
Opening like - Thank you for contacting us, we understand you concern.
Closing like - We hope your query is resolved, hope you will enjoy the event, feel free to contact us for any other questions.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is like when you have answered all the customer queries.

And great one would be when you go extra mile for the customer helping him as much as you can provide him extra information.

Satisfied customer comes under a good customer service and maintaining their loyalty comes under great customer service.

Answering customers concerns when customer contact us falls under good customer care but pro actively contacting customer and explaining and clearing his concerns falls under great customer service.

Taking ownership instead of rerouting customer to relevant department or becoming single point of contact for customer comes under great customer service.

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