Subject: Ticket re-opened - [#3461] [email-masked]
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 14 Apr 2020 06:44:00 +0000

Hi Pritish Nandi,  Ticket “#3461 – [email-masked]” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3461 to view the ticket.  Ticket comment   
 Hi Marika,

I will contact the club today and get back to you as soon as I have more information. 
 
Cheers, Adam 

  

  

 From: Les Mills International <[email-masked]>
 
Sent: Monday, 13 April 2020 05:06 
To: Adam Gripenblom <[email-masked]> 
Subject: Re: [email-masked]

 

 

 ​Hi Adam, 
 
This is a follow-up email about the issues the Club is facing with the Virtual. 
 
Have you got any update from the Club? If yes, please share the information with us because we still can see a lot of disconnection in the last 7 days. 
We need an AV schematic to troubleshoot the issue correctly. 
 
Kindly, please let us know how it goes. 
 
Warm Regards, 
Marika 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3461 

 

  

 

 
 
On Mon, 13 Apr at 1:05 PM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Adam, 
 
This is a follow up email about the issues the Club is facing with the Virtual. 
 
Have you got any update from the Club? If yes, please share the information with us because we still can see a lot of disconnection in the last 7 days. 
We need an AV schematic to troubleshoot the issue correctly. 
 
Kindly, please let us know how it goes. 
 
Warm Regards, 
Marika 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3461  

 

On Tue, 7 Apr at 1:34 AM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Adam, 

 
 ​ 

 
 
 Thank you for email. 

 

   

 
 We will be waiting for your updates. 

 
 
 ​ 

 

   

 
 Best Regards, 
​Olesia 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3461  

 

  

 

 
 
On Tue, 7 Apr at 12:52 AM
, Adam Gripenblom <[email-masked]> wrote:

 

 
 Waiting for the club to get back to me on this one, cheers Adam 

 

 

 

 
From: Les Mills International <[email-masked]>
 
Sent: Friday, 3 April 2020 16:25 
To: Adam Gripenblom <[email-masked]> 
Subject: Re: [email-masked]

 

 

 

 

 Hi Adam, 

 

 
 ​ 

 

 
 Thank you for your reply. 

 

 
 ​ 

 

 
 Could you please share with us some information on what kind of issues the Club is facing. It would be great if you could send us a video or screenshots of what is happening
 with the playback. It will help us to troubleshoot further.  

 

 

 

 
 
 Would it be possible to get an AV diagram? Or it can be just photos of setup for Les Mills Virtual. 

 

 

 

 
 
 We are looking forward to hearing from you. 
 
Best Regards, 
​Olesia 
Customer Services 
Les Mills Virtual App 

 

 
  
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3461 

 

 

 

 

 
 
3461:859387