Subject: Re: LSM Joining Case Test - Reetesh Handa
From: Reetesh Handa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Apr 2020 04:10:00 -0400

| | LSM Joining Case Test

Name | Reetesh Handa
E-mail | [email-masked]
Phone Number | (91) 9711919564
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As per me, the Blurb 2 would be appropriate considering the customer's request. This is because the customer was given an additional option to download the ticket online and it will be available to print immediately. Moreover, it will make the process convenient for her as she will not have to wait for the ticket to be sent via post.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is proactive customer support + customer engagement.

A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also makes the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.

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