Subject: Re: LSM Joining Case Test - Sonal Khanna
From: Sonal Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Apr 2020 02:52:54 -0400

| | LSM Joining Case Test

Name | Sonal Khanna
E-mail | [email-masked]
Phone Number | (011) 9205858979
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select blurb 2 because the executive has made sure by telling the customer that the delivery address should be right and the availability of someone is very important. Sometimes the customers complaints regarding the product not delivered as they themselves are not aware that they might have entered different delivery and the communication address.Executive also mentioned about the phone number.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service means that we as a company is going extra mile to treat our customers. The major difference between good and great customer service is how we better communicate with the customers

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