Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 12 Apr 2020 16:26:32 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div style="color: rgb(51, 51, 51); font-family: helvetica,arial,sans-serif; font-size: 12pt">
   Hello,
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  <div style="color: rgb(51, 51, 51); font-family: helvetica,arial,sans-serif; font-size: 12pt">
   A few questions:
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  <div style="color: rgb(51, 51, 51); font-family: helvetica,arial,sans-serif; font-size: 12pt">
   Are your classes free until April 30?   How much are they starting in May?
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   Can I do your scheduled classes via your website, i.e. not the app?
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  <div style="color: rgb(51, 51, 51); font-family: helvetica,arial,sans-serif; font-size: 12pt">
   Diana
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On April 12, 2020 at 12:03 PM Les Mills International &lt;[email-masked]&gt; wrote: 
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      Hi Diana,
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      Thank you for reaching out to us today. 
      <br> 
      <br>We are the support group for the Les Mills Virtual App. It looks like you are looking for support with the Les Mills On Demand App or Releases APP. 
      <br> 
      <br>For On-Demand support, please email [email-masked] . Or, for Releases APP, please contact your local Les Mills office who are equipped to help you. 
      <br> 
      <br>If you need help with the Les Mills Virtual app, please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked]) 
      <br> 
      <br>You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'. 
      <br> 
      <br>You can also find your username in the Virtual App. Please follow the steps below. 
      <br>1.Unlock the padlock to the top right of the App 
      <br>2.Navigate to SETTINGS 
      <br>3. The username is to the left under 'Account' 
      <br> 
      <br>We will leave this ticket open for another 48 hours in case you need further assistance. 
      <br> 
      <br>Warm Regards, 
      <br>​Adithya 
      <br>Customer Services 
      <br>Les Mills Virtual App 
      <br>
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      <br>Ticket: 
      <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3484" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3484</a>
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     <div class="ox-7f43479a02-freshdesk_quote">
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       On Mon, 13 Apr at 4:42 AM 
       <span class="ox-7f43479a02-separator"><span class="ox-7f43479a02-separator">, Diana &lt;[email-masked]&gt; wrote:</span></span>
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        <h2>Submitted data</h2>
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         The following data was submitted.
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        <div class="ox-7f43479a02-data-container">
         <table class="ox-7f43479a02-table mce-item-table">
          <thead>
           <tr>
            <th>Field name</th>
            <th>Submitted data</th>
           </tr>
          </thead>
          <tbody>
           <tr>
            <th>Email address</th>
            <td>[email-masked]</td>
           </tr>
           <tr>
            <th>your name</th>
            <td>diana</td>
           </tr>
           <tr>
            <th>country</th>
            <td>United States</td>
           </tr>
           <tr>
            <th>state</th>
            <td>MA</td>
           </tr>
           <tr>
            <th>zipPostal</th>
            <td>02061</td>
           </tr>
           <tr>
            <th>Text box</th>
            <td>information</td>
           </tr>
           <tr>
            <th>Question</th>
            <td>I need help signing into the scheduler for first time</td>
           </tr>
           <tr>
            <th>Customer</th>
            <td>No</td>
           </tr>
           <tr>
            <th>Username</th>
            <td>DTErranova new user</td>
           </tr>
           <tr>
            <th>Phone</th>
            <td>6175105560</td>
           </tr>
           <tr>
            <th>Comments</th>
            <td>Hi, Are online workouts only free in the month of April? Starting May 1, how much are your virtual classes? How do I sign up?&lt;br/&gt;&lt;br/&gt;Thank you,&lt;br/&gt;Diana</td>
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            <td> </td>
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            <th>utm_campaign</th>
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            <td> </td>
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            <th>utm_code</th>
            <td> </td>
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            <th>Last_Name</th>
            <td> </td>
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          </tbody>
         </table>
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         <img width="1" height="1" class="ox-7f43479a02-fr-fic ox-7f43479a02-fr-dii" style="height: 1px; width: 1px; border-width: 0px; padding: 0px" alt="" src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIYXPdd2h-2BNgq9q0jJyR1z5KkUT56mmJXcw7ZCm-2F-2BM0HyZJOFN77xsEwhg-2FYsmZxokZoJHl9i5VzdCaxGeDJmyO2XSsW-2FcLFeUPEDiJ7dcttIqd7aYx23Z0QQCNuck0Miz8eWzEvCaMf86yRNyJKC3b0RYvYwhN0XRQvFCL0y51kYyoxaN-2BV-2FCp7cnTpJmQ-2FbJMdcNhCOqMkzdkKi5XiJ-2BGLA-3D-3D">
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    <span style="font-size: 0px; font-family: 'fdtktid'; min-height: 0px; height: 0px; max-height: 0px; line-height: 0px; color: #ffffff">3484:859387</span>
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 </blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3484