Subject: Re: LSM Joining Case Test - Kunal Kanti Jha
From: Kunal Kanti Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Apr 2020 08:17:20 -0400

| | LSM Joining Case Test

Name | Kunal Kanti Jha
E-mail | [email-masked]
Phone Number | (+91) 9599913338
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason for selecting this blurb is that it addresses the concern of the guest and also language used in this is professional. The line I would like to add is given below:

Be ensured that the ticket will reach you at the place you wish to have it. We are constantly in touch with the event organizers to provide you the ticket at the earliest. Thank you for choosing Viagogo.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. A good customer service means looking after customer satisfaction but a great customer service means along with satisfaction we are looking after customer loyalty.

2. A good customer service is when the customer is happy with the service but a great customer service is when the service goes beyond customer's expectation.

3. The difference between good and great customer service lies in the promptness in response from the customer service executive. The more prompt the response is, the greater the service would be.

4. A good service is just resolving the customer's query and a great customer service is to build a goodwill that will help the business in future.

5. A good customer service is just resolving the customer's query; on the other hand a great customer service will offer the customer with other options to choose from.

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