Subject: Re: LSM Joining Case Test - Monika Dayal
From: Monika Dayal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Apr 2020 07:23:33 -0400

| | LSM Joining Case Test

Name | Monika Dayal
E-mail | [email-masked]
Phone Number | (91) 7042953029
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I select this blurb because it has all the information which is satisfying for caller.
In addition I would like to add more empathy to caller

Additional sentences can be like we are looking into your matter closely as we know this event is important to you. So we will try our best work to provide you the tickets

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where you just providing the information of their questions. No empathy with caller and you are not involving with caller.

Great customer service is when your are involved with caller showing empathy to their query. Even you don't know the answer you still try to solve rather than put on hold.

| |

You can edit this submission and view all your submissions easily.