Subject: Arabic Language Test - Mohammad Maqbool Alam
From: Mohammad Maqbool Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Apr 2020 04:01:46 -0400

| | Foreign Language Screening Test

Name | Mohammad Maqbool Alam
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I will describe the issues and will ask sorry for the delay due to my mistake that will not be repeated again. This is 100% sure that customer may be very angry and i have to say him to be patient because mistake happened by me only.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I,Mohammad Maqbool alam, from Bihar. currently working in Genpact as a SME for Arabic language. I have done MA in Modern Arabic literature from Madras University in 2017, BA in sociology with the 2nd language as Arabic from Calicut University in 2014. I have total experience of 5 years with including the teaching experience.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | This is the fact that anyone can explain as the great customer service is the best and better than good because in great, there will be more features that couldn't be find in good services.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I wanted to be part of your organization. I joined that company as per the opportunity. I learned many things from my current job. And I am thankful to them. This is the exact opportunity for which I thought in my college days.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I visited too many places in India because I am very interested to travel and roam other places where i did not go till now. In 2017, I visited Punjab just for tour purpose nothing more. As we know that Punjab is is a geopolitical, cultural and historical region in South Asia. There are staying different kind of religion such as Christianity, Jainism, Zoroastrianism, Buddhism, Hinduism, Muslim, and Ravidassia. At the end of the tour I didn't forget to visit the Wagah border of Pakistan and I went there to see the live functions of the Indian Army Jawan.

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