Subject: Re: LSM Joining Case Test - Ankur Kansal
From: Ankur Kansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Apr 2020 08:12:10 -0400

| | LSM Joining Case Test

Name | Ankur Kansal
E-mail | [email-masked]
Phone Number | (0) 9557761211
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As the Blurb 1 shares all the important information with the customer and reassures them for the ticket to be delivered.
Also the language in the Blurb is quite friendly and helpful.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between good and great customer service is that in good customer service we only help the customers while sticking to our policies whereas in great customer service customer satisfaction is the main point that we need to fulfil.
In good customer service we only inform the customers about there queries and tell the instructions to them whereas in great customer service we take the leadership on behalf of the customer to follow the instructions that is we will solve the query on our end for the customer.

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