Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 08 Apr 2020 21:52:04 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div dir="auto">The support@lesmillsondemand is the email I did originally send this to.... not sure why an international support line responded back. </div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Samsung Galaxy smartphone.</div>
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<div>-------- Original message --------</div>
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<div>From: Les Mills International &lt;[email-masked]&gt; 
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<div>Date: 4/8/20 4:43 PM (GMT-06:00) </div>
<div>To: Mallory Nitsch &lt;[email-masked]&gt; </div>
<div>Subject: [ExternalEmail] Re: Virtual App Support - Les Mills </div>
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<div style="text-align:left">This email was sent from an external source Outside of ThedaCare.</div>
<div style="text-align:left">Use caution and do not click on links or open attachments unless you were expecting this email.</div>
<div style="text-align:left">Forward this email to [email-masked] if you have questions, or if the email or links<br>
in the email request your ThedaCare account, password, or other sensitive information.</div>
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<div dir="ltr">Hi Mallory,</div>
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<div dir="ltr">Thank you for reaching out to us today.<br>
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We are the support group for the Les Mills Virtual App. It looks like you are looking for support with the Les Mills On Demand App or Releases APP.<br>
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For On-Demand support, please email [email-masked] . Or, for Releases APP, please contact your local Les Mills office who are equipped to help you.<br>
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If you need help with the Les Mills Virtual app, please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked])<br>
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You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br>
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You can also find your username in the Virtual App. Please follow the steps below.<br>
1.Unlock the padlock to the top right of the App<br>
2.Navigate to SETTINGS<br>
3. The username is to the left under 'Account'<br>
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We will leave this ticket open for another 48 hours in case you need further assist ance.<br>
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Warm Regards,<br>
Adithya<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3474" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3474</a>
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<blockquote class="freshdesk_quote">On Thu, 9 Apr at 9:35 AM <span class="separator">
, Sonya &lt;[email-masked]&gt; wrote:
<h2>Submitted data</h2>
<div>The following data was submitted. </div>
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<th>Field name</th>
<th>Submitted data</th>
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<th>Email address</th>
<td>[email-masked]</td>
</tr>
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<th>your name</th>
<td>Mallory L Nitsch</td>
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<th>country</th>
<td>United States</td>
</tr>
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<th>zipPostal</th>
<td>54913</td>
</tr>
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<th>state</th>
<td>WI</td>
</tr>
<tr>
<th>Text box</th>
<td>Activation not working</td>
</tr>
<tr>
<th>Question</th>
<td>I need technical support</td>
</tr>
<tr>
<th>Customer</th>
<td>Yes</td>
</tr>
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<th>Username</th>
<td>Nitschml</td>
</tr>
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<th>Phone</th>
<td>9202429084</td>
</tr>
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<th>Comments</th>
<td>I cannot access the activation page. Please call to help.</td>
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<th>utm_source</th>
<td></td>
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<th>utm_campaign</th>
<td></td>
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<th>utm_medium</th>
<td></td>
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<th>utm_code</th>
<td></td>
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<th>Last_Name</th>
<td></td>
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</tbody>
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<img src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIYxMram5PoI7I5ofpIje4DoHrQexgWUAit-2FArAacE2HLLjlaEp-2BpLGUJONdq4vsVbwF3-2FDNU4Me1AIN31E-2B22FtOacZne0BwMeOrSZZ-2FkCp03GWoQ2-2B7V9X-2FdzMkH-2BQmtZ722ea3pWxGGYzzSRW8kk0B3UNqpsBMHcu8vpKlqLkZmpNeojcfgCazemciR-2BqB3T" alt="" width="1" height="1" style="height:1px!important; width:1px!important; border-width:0!important; margin-top:0!important; margin-bottom:0!important; margin-right:0!important; margin-left:0!important; padding-top:0!important; padding-bottom:0!important; padding-right:0!important; padding-left:0!important">
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3474