Subject: Re: LSM Joining Case Test - Deepa Bharti Deepa
From: Deepa Bharti Deepa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Apr 2020 10:23:59 -0400

| | LSM Joining Case Test

Name | Deepa Bharti Deepa
E-mail | [email-masked]
Phone Number | (91) 9717677534
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As customer is staying there for limited days, so we need to complete the task in stipulated time and we need to monitor this task in every moment as well as discuss with the related members so that we can deliver/ resolve the issue within timeline and customer would be happy with our service.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service : He/she just ensures the customer that he can resolve the issue within SLA but they are not concern for resolving the issue. They just commit to the customer but do not concern their problem.

Great customer service: He/ she will never do fake  commitment to customer ,he would try to resolve the issue within SLA.If there is delay in resolution of that case he/she will update the status of issue to the customer,
So that customer is aware of their issue/tickets.

Our first priority is customer should be happy with our service.

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