Subject: Re: LSM Joining Case Test - Shubham Kumar Arora
From: Shubham Kumar Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Apr 2020 03:40:37 -0400

| | LSM Joining Case Test

Name | Shubham Kumar Arora
E-mail | [email-masked]
Phone Number | (+91) 8130775963
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason for selecting Blurb 1 is that the customer is stastifactory and moreover address is also being verified.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1) Good customer service refers to customer service that meets the desired and expected standards.
Great customer service refers to customer service that exceptionally exceeds the desired and expecte standards.

2) Good: Annual surveys
Great: Regular, actionable feedback

3) Good: Welcome to our store.
Great: Welcome to our store, (customer name).

4) Good customer service is just doing your job and meeting your customers expectations while
Great customer service is loving your job and exceeding your customers expectations.

5) Good: Result in clearing the query.
Great: Build a goodwill that Will help in Future.

| |

You can edit this submission and view all your submissions easily.