Subject: Re: LSM Joining Case Test - Anshuman Tewari
From: Anshuman Tewari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Apr 2020 04:42:52 -0400

| | LSM Joining Case Test

Name | Anshuman Tewari
E-mail | [email-masked]
Phone Number | (+91) 9999313509
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I will go with the Blurb2 as the agent in this case has provided the most appropriate information that was expected and useful for the customer.

The issue will practically be solved just after the customer follows the first information to download the e tickets. The need to deliver at the hotel is no longer needed.

If the customer still wants the physical copy of the tickets he can still track the delivery status.

Thereafter the agent has provided further steps that can be taken to ensure smooth delivery in case there is a change of address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As they say - Good - Better - Best
In order of increasing satisfaction received from the happening or performing the event.
We take into consideration the extra mile we can go in thoughts to empathize the situation and then provide a service that is unmatched. The difference between good and great is similar to the star rankings of hotels.
The more levels in the layers of services we offer and that should also comply with the companies policies and visions contribute to become the Great Customer Service experience.

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