Subject: Re: LSM - UENI Update
From: Deeksha Dadu <[email-masked]>
To: Julien Cartwright <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Christopher Ngo <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 6 Apr 2020 12:06:53 +0000

Hello Julien,

Thank you very much for the meeting. Could you please also get the google QA sheet updated so that I can check individual performance?

Thanks

Regards,
Deeksha

From: Julien Cartwright <[email-masked]<mailto:[email-masked]>>
Date: Monday, 6 April 2020 at 2:04 PM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Christopher Ngo <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM - UENI Update

Perfect, thanks

On Mon, 6 Apr 2020 at 09:33, Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:
Hi Julien,

I am sorry for the delay. Here is the link for today's meeting.

https://zoom.us/j/942572614?pwd=RTk5NmozUHV0WXJFY1ptM0pWRm5SQT09

Regards,
Ashish Dabral

________________________________
From: "Julien Cartwright" <[email-masked]<mailto:[email-masked]>>
To: "Deeksha" <[email-masked]<mailto:[email-masked]>>
Cc: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Christopher Ngo" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 6, 2020 1:53:48 PM
Subject: Re: LSM - UENI Update

Hi,
Sorry if I missed it, is there any update on a zoom link for today's meeting?

On Fri, 3 Apr 2020 at 16:34, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Julien,

This is noted and conveyed to the team.

Thanks

Regards,
Deeksha

From: Julien Cartwright <[email-masked]<mailto:[email-masked]>>
Date: Friday, 3 April 2020 at 9:00 PM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Christopher Ngo <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM - UENI Update

Hi team,

An update from UENI.

From Monday I will have much less time to help in real time on venues, as such I will be changing methods of using Slack.

I will have 2 contact hours per day to help your team with doubts, bob requests, errors, info, etc.

These will be 9AM - 10AM (13:30 IST) & 3PM - 4PM (19:30 IST)

My hope is that your team is able to hold their doubts until these hours, or in an ideal case to solve their doubts themselves using the Knowledge Hub.

I will still be providing daily send-back reports & leading the Monday morning meeting (though Ingrid will start sitting in on the meeting).

Let me know if you have any questions as this will be effective on Monday.

On Tue, 31 Mar 2020 at 20:08, Julien Cartwright <[email-masked]<mailto:[email-masked]>> wrote:
Hello,

Just a quick recap on today's call.

LSM finished the month with a score of 79% over 80 venues spot-checked.

Key errors were reviewed and whittled down to 4 areas
- Business Name (especially around generic ones in light of > Indian venues this month)
- Spelling
- Services
- SEO

The team were very receptive to my 3 venue building demo to illustrate these challenges and how to tackle them pragmatically.

As the focus in the next month will be on quality, I think this meeting was very beneficial.

Thanks to Ashish & Deeksha for organising it.

Speak next week.

On Tue, 31 Mar 2020 at 10:14, Julien Cartwright <[email-masked]<mailto:[email-masked]>> wrote:
Perfect, thanks!

On Tue, 31 Mar 2020 at 09:57, Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:
Hi Julien,

Here are the link and details for today's meeting.

Topic: Meeting with Julien
Time: Mar 31, 2020 05:00 PM India

Join Zoom Meeting
https://zoom.us/j/532935268

Meeting ID: 532 935 268

Regards,
Ashish Dabral

________________________________
From: "Julien Cartwright" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Deeksha" <[email-masked]<mailto:[email-masked]>>, "Christopher Ngo" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 25, 2020 5:17:20 PM
Subject: Re: LSM - UENI Update

Hello,
Just a recap on today's meeting:

- LSM to focus on 0% sendbacks over 65 builds until further notice

How will this be achieved:
- using knowledge hub resources & updates
- asking Ingrid & Julien when doubts occur

Areas to focus on:
- Generic business names
- Social media
- Personalisation (i.e. including all useful client data)
- Attention to detail (spelling mistakes, misplaced data)

Thanks, speak same time next Monday!

On Wed, 25 Mar 2020 at 08:52, Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:
Hi Julien,

Here are the details and meeting link

Time: Mar 25, 2020 05:00 PM India

Join Zoom Meeting
https://zoom.us/j/973716999

Meeting ID: 973 716 999

Regards,
Ashish Dabral

________________________________
From: "Julien Cartwright" <[email-masked]<mailto:[email-masked]>>
To: "Deeksha" <[email-masked]<mailto:[email-masked]>>
Cc: "Christopher Ngo" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 25, 2020 2:01:49 PM
Subject: Re: LSM - UENI Update

Same time as usual?

On Tue, 24 Mar 2020 at 11:19, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:
We are fine with tomorrow. Please let us know what time works for you.

Regards,
Deeksha

From: Christopher Ngo <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 24 March 2020 at 4:02 PM
To: Julien Cartwright <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM - UENI Update

Please do it tomorrow. Important we touch base on how the agents feel with the new requirements.

On Tue, 24 Mar 2020 at 08:35, Julien Cartwright <[email-masked]<mailto:[email-masked]>> wrote:
Hi team,

Just a quick message to say that I am off today, as such we can do the meeting tomorrow, or next week. Up to you.

On Mon, 23 Mar 2020 at 15:42, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Julien,

Thank you very much. I have updated the team about this and will keep an eye on this.

Regards,
Deeksha

From: Julien Cartwright <[email-masked]<mailto:[email-masked]>>
Date: Monday, 23 March 2020 at 8:39 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Christopher Ngo <[email-masked]<mailto:[email-masked]>>
Subject: LSM - UENI Update

Hi,

Just wanted to recap some information for this week.

- 4 LSM agents building venues today.
- 6 LSM agents will be building from Tuesday on account of government recommendations to work from home.
- LSM meeting with UENI moved to later in the week.

- LSM build target (starting Tuesday) reduced to 65 p. day on account of low venue flow. Expectation is to have 0% send-back rate in return for more time to build.

Thanks!
--
JulienCartwright
UENI Ltd c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
ueni.com<http://www.ueni.com/> | +44 (0) 20 7602 2737
We are an official Google Partner View Partner Profile<https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it.

Calls to UENI may be recorded for training and quality purposes.

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL.

VAT Number: GB218792186

--
JulienCartwright
UENI Ltd c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
ueni.com<http://www.ueni.com/> | +44 (0) 20 7602 2737
We are an official Google Partner View Partner Profile<https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it.

Calls to UENI may be recorded for training and quality purposes.

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL.

VAT Number: GB218792186

--

[logo]

Christopher Ngo | Operations Manager
UENI LTD
c/o We Work, 2-118 / 2-119
184 Shepherds Bush Road, London, W6 7NL
ueni.com<http://www.ueni.com/>

--
JulienCartwright
UENI Ltd c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
ueni.com<http://www.ueni.com/> | +44 (0) 20 7602 2737
We are an official Google Partner View Partner Profile<https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it.

Calls to UENI may be recorded for training and quality purposes.

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL.

VAT Number: GB218792186

--
JulienCartwright
UENI Ltd c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
ueni.com<http://www.ueni.com/> | +44 (0) 20 7602 2737
We are an official Google Partner View Partner Profile<https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it.

Calls to UENI may be recorded for training and quality purposes.

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL.

VAT Number: GB218792186

--
JulienCartwright
UENI Ltd c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
ueni.com<http://www.ueni.com/> | +44 (0) 20 7602 2737
We are an official Google Partner View Partner Profile<https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it.

Calls to UENI may be recorded for training and quality purposes.

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL.

VAT Number: GB218792186

--
JulienCartwright
UENI Ltd c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
ueni.com<http://www.ueni.com/> | +44 (0) 20 7602 2737
We are an official Google Partner View Partner Profile<https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it.

Calls to UENI may be recorded for training and quality purposes.

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL.

VAT Number: GB218792186

--
JulienCartwright
UENI Ltd c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
ueni.com<http://www.ueni.com/> | +44 (0) 20 7602 2737
We are an official Google Partner View Partner Profile<https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it.

Calls to UENI may be recorded for training and quality purposes.

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL.

VAT Number: GB218792186

--
JulienCartwright
UENI Ltd c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
ueni.com<http://www.ueni.com/> | +44 (0) 20 7602 2737
We are an official Google Partner View Partner Profile<https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it.

Calls to UENI may be recorded for training and quality purposes.

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL.

VAT Number: GB218792186

--
JulienCartwright
UENI Ltd c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
ueni.com<http://www.ueni.com/> | +44 (0) 20 7602 2737
We are an official Google Partner View Partner Profile<https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it.

Calls to UENI may be recorded for training and quality purposes.

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL.

VAT Number: GB218792186