Subject: Re: LSM Joining Case Test - Nitin Kumar Sharma
From: Nitin Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Apr 2020 08:52:15 +0000

| | LSM Joining Case Test

Name | Nitin Kumar Sharma
E-mail | [email-masked]
Phone Number | (+91) 8057936035
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 1 has complete acknowledgement of customer's concern, proper mailing etiquettes and details of concern addressing person. It has proper satisfying resolution.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service is like filling gap between service provider and customer who is availing it. Responding to customer query may be a good, however making customer satisfied leads to great customer experience.while responding we should adhere client approved SOP which may also lead to great customer service.

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