Subject: Re: LSM Joining Case Test - Rishabh Mishra
From: Rishabh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Apr 2020 04:45:36 -0400

| | LSM Joining Case Test

Name | Rishabh Mishra
E-mail | [email-masked]
Phone Number | (+91) 9868566062
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected the blurb 2 because it ensures the customer that he/she will get the tickets on time even if the delivery address is changed and to give more assurance, the customer can always download an e-ticket from the portal.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is the kind of service in which the customer is happy but a great customer service takes the service to next level and make the customer even more happy and it also builts a sense of trust and comfort.

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