Subject: Re: LSM Joining Case Test - Neha Upadhyay
From: Neha Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Apr 2020 04:03:07 -0400

| | LSM Joining Case Test

Name | Neha Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 8868823483
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As customer want to know about the status of the order so in blurb2 customer get the assurance as well as assistance like he/she can download e tickets as ab exception if it's not been yet delivered. Also customer has the second query that as event date is near so he/she will be travelling not at the same address so in case customer want to modify the previous address he/she can do itself and if there is any further query customer can be contacted by providing contact details.

But in blurb2 there should be empathy because customer had faced issues. As a good thing customer get resolution and second option for getting tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is offering your self to assist the customer what he/she needs and being nice to everyone, resolving customer concerns but when it about great customer service making sure about customer satisfaction and customer should not face that same problem again.

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