Subject: Re: LSM Joining Case Test - Rajendra kumar
From: Rajendra kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Apr 2020 07:51:52 -0400

| | LSM Joining Case Test

Name | Rajendra kumar
E-mail | [email-masked]
Phone Number | (00) 7589095797
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

4th Blurb is included all of options, where the customer can change his/her order delivery address by providing his/her new address and a link where customer can also update his/her new address byself. And some guidelines for accepting his/her parcel on the new address.

We could also give the e-ticket download link in this 4th-blurb.(If e-ticket option is available).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service:- when we answer only the customer's query and not providing the extra informations on their concerns.

Great customer service:-  When we answer the customer's queries as well as asking the further questions and providing the extra information on their concerns.

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